| Rich has over 20 years of experience helping leaders develop their teams more effectively, find simpler ways to engage employees, tap their wisdom to innovate operations and explore new business opportunities. He has more than 12,000 hours of facilitating change efforts, new leader assimilations, process improvement projects and innovation workshops. Rich specializes in the people development area: designing, developing and facilitating training workshops, coaching for performance improvement, experiential learning and engaging employees to innovate and evolve practices. He worked as an instructional designer, change management consultant, TQM training manager and an organization effectiveness manager at Accenture, Square D Company and Baxter Healthcare. |  |