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In today's workplace, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills, others may become heated and, in some instances, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues.
Anyone in the workplace
Basic
None
$39.00 - Member
$59.00 - Nonmember
Note: Online pre-registration will close on January 10 at 3:30 PM.
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