Following on Part 1 of this course, in Part 2 you will learn advanced ways to solve problems without bruising egos, how to create profound trust quickly, and how to motivate clients and co-workers to do your bidding with a minimal amount of wasted time or hassles. The bottom line will be better client and co-worker relationships, leading to increased enjoyment and productivity at work.
BENEFITS
Create and maintain more business
Learn the 3 key skills you need to empower others, create trust, and get people on "your side"
Quickly solve problems with employees and co-workers, and reduce misunderstandings
Motivate and effectively manage the people in your office so they'll do what you want them to do
Handle difficult or “lazy” people in a way that quickly gets the results you desire
Feel confident and at ease with clients, thereby leading to a more fulfilling time at work
HIGHLIGHTS
1. Why people behave as they do, and how you can effectively motivate anyone to cooperate with you
- How to judge if your communication is effective in motivating someone
- How to get someone to really hear you
- How to communicate so that someone will happily do what you want
2. How to create trust and get people to like working with you
- The 3 most important keys for getting someone to feel rapport with you
- Why rapport is so important, and how to use it to profit in your work
- How to quickly solve problems with people once you have their rapport
3. How to handle difficult people
- Why some people are difficult to deal with, and what you can do about it
- How you can turn a difficult employee or customer into a powerful asset
- How to easily solve problems with people who are upset at you
4. Secret techniques that super-successful communicators use
- How Ronald Reagan and Bill Clinton are similar, and how you can tap into their "magic abilities"
- The three most important keys all successful communicators use
PREREQUISITES
Part 1 of this course
ADVANCE PREPARATION
None
ADDITIONAL NOTES
Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.