Use Emotional Intelligence (EI) to drive success. Emotional intelligence (EQ or EI) is your ability to identify and manage your own emotions and the emotions of others. This webcast defines emotional intelligence and highlights how it can greatly increase your chances of personal and professional success.
• Recall the definition of Emotional Intelligence (EI).
•Distinguish between EQ and IQ (or EI and IQ).
• Recall how emotional intelligence manifests in the workplace.
• Recognize the emotional intelligence competencies.
• Identify strategies to respond to emotional outbursts in others.
*EQ vs IQ