Internal Customers: Winning from the Inside Out (X2-21030)

After attending this presentation you will be able to...

• Describe how a focus on employees first can drive sales results
• List the steps you can take to change the focus to employees first and customers second
• Identify language that changes an employee’s perception of who is important to the organization and why
• Create a journey map
• Identify how to use your mission, vision and strategy with internal customers to influence outcomes
• Identify stakeholders using journey maps and list engagement techniques
• Describe examples of touchpoints and list techniques to maximize them
• List consulting skills necessary to provide excellent internal customer service
• List techniques to build trust with internal customers virtually