Unlock the secrets to transforming workplace and client conflicts into opportunities for growth and innovation. As accounting professionals play an increasingly influential role in organizational decision-making, the ability to transform conflict into opportunity is paramount.
DESIGNED FOR
Anyone looking to dominate your conflict resolution skills.
BENEFITS
After attending this presentation, you will be able to...
- Recognize why effective conflict management is vital for CPAs today
- Identify common conflict scenarios faced in CPA roles and anticipate potential challenges
- Apply integrated communication techniques from "Crucial Conversations," "Fierce Conversations," and "Leading with Questions"
- Use strategic questioning to facilitate open dialogue and achieve positive outcomes
- Develop and implement a customized conflict resolution strategy
- Draw inspiration from real-life CPA success stories
HIGHLIGHTS
The major topics that will be covered in this course include:
- Common conflicts CPAs face
- The impacts of having/not having crucial conversations
- Learn your conflict style and how to elevate your conflict capabilities
- Identifying conflict triggers
- Best practices using an integrated approach from Crucial Conversations, Fierce Conversations, and Leading with Questions.
- Interviews from CPAs and real-life scenarios they faced and what crucial conversation approaches they used.
PREREQUISITES
None
ADVANCE PREPARATION
None