Whether you’re a sole practitioner or a larger firm, likely you put a great deal of emphasis on business development. Sometimes this is to the determent of assuring that current clients are fully serviced and managed correctly. Moreover, it is estimated that at least 20 percent of clients for any professional service firm are considered “difficult.” Unfortunately, often times this 20 percent can sap 80 percent of your time, energy, and resources. This workshop will provide practical approaches for managing client relationships and knowing how to fill your business or firm with quality clients.
BENEFITS
Earn 4 CPE credits in Personal Development.
HIGHLIGHTS
This meeting will cover the following areas as they relate to successfully managing client relationships:
- Understanding Your Clients Needs Beyond the Technical Aspects
- Utilizing Advanced Communication Skills
- The Role of Emotional Intelligence in Client Relationships
- Increasing Your Emotional Intelligence (Recognize Your Bias and Know Thy Self)
- Understanding Client Behaviors, Driving Forces, and Needs
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- Recovering from Mistakes
- Managing Difficult Clients (Utilizing the Soft Skills to Convert Clients from Difficult to A-Rated)
- A System for Rating Clients and Identifying When It's Time to Part Ways
- Get it Right from the Start – Techniques for Onboarding Clients
COURSE LEVEL
Intermediate
PREREQUISITES
None
ADVANCE PREPARATION
None
ADDITIONAL NOTES
Early Birds save $25 - late fee applied after 11/10. Season Pass holders must register for each event.
For handouts, please visit your My Events page. Handouts are added as received - remember to check back for updates.
Help Feed Those in Need- The NJCPA Emerging Leaders Council is hosting a Food Drive to benefit the Community FoodBank of New Jersey. Please bring your nonperishable items and canned goods to this event. Peanut butter and tuna fish are always needed.