Listening and observing are essential leadership skills and fundamental to all good working relationships. When someone feels listened to and heard it directly impacts not only their performance, but their commitment and overall happiness at work. This webcast will provide you with essential information on how to listen to and observe others so that you can optimize your own performance at work, as well as that of your colleagues. Key Topics: -How to improve your level of attention. -How to ask skillful questions. -How to show empathy.
DESIGNED FOR
Accounting and finance professionals
BENEFITS
Recognize how your personal performance will benefit from more advanced listening and observing skills.
-Identify barriers to listening.
-Recognize which of the Four Levels of Attention Model a conversation is operating at.
-Recognize the role of questioning as a listening device.
-Recognize the role empathy plays in deepening trust.
HIGHLIGHTS
Key Topics:
-How to improve your level of attention.
-How to ask skillful questions.
-How to show empathy.
COURSE LEVEL
Basic
PREREQUISITES
none