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Monday, November 2, 2020 Webcast

Effective Business Communications (X3-2206986)

9:00 AM - 1:00 PM EDT


4.0 CPE Credits in PD


Miscommunication is costly. It causes significant financial and emotional losses to a firm. Vague answers create numerical errors, inaccurate financial data, hurt feelings and tension within an office environment. Join this webcast to learn how positive language is not a "warm and fuzzy" concept, but rather an important communication tool for yourself and your firm. Using the right word choices make you a more effective manager and communicator. We also look at the role leaders play in workplace communication and examine communication skills for discussion leaders. A leader's ability to communicate greatly reduces misunderstandings in the workplace and significantly improves project management. This webcast discusses how to: Eliminate wordiness, redundancy and obscure language from writing. Produce documents that are clear and concise. Produce written communications that are positive and confident. KEY TOPICS: -The power of professional language in business writing -Communication and work teams -Communication for leaders -Difficult communication


• Identify five techniques to make your language more positive and professional.

• Recognize the importance of descriptive language.

• Recall how using certain words can help avoid misinterpretation and misunderstandings.

• Recognize the common types of difficult communication patterns found in the workplace and how to cope with these situations.

• Identify and cope more effectively with hostile communication patterns.

• Recognize the communication patterns that occur before and during the formations of teams.

• Identify the role of conflict in work teams and approaches for dealing with the conflict.



-The power of professional language in business writing

-Communication and work teams

-Communication for leaders

-Difficult communication






J. Harden

J. William Harden, CPA, Ph.D., ChFC

AICPA/Professional Development Institute

J. William Harden, Ph.D., CPA, ChFC University of NC Greensboro / Greensboro, NC Bill is an Associate Professor in the Bryan School of Business and Economics at UNC Greensboro where he teaches tax courses on flow-through entities, individual and corporate tax, tax research, IRS practices and ethics. Bill has over twenty years of experience in taxation. He began his public accounting career in 1990 in the Dallas office of one of the Big Six accounting firms. In addition to his university teaching, Bill consults on tax and financial planning issues and maintains a sole practice in North Carolina, focusing on taxation and financial consulting for small businesses and individuals. Bill has testified before the House Ways and Means Oversight Sub-Committee on internet taxation issues. He was the recipient of a Lybrand Certificate of Merit in 2002. Bill has been involved in CPE instruction for over a decade. He was the author of the AICPA’s tax update courses from 2007 through 2012 and received AICPA instructor awards in 2011, 2012 and 2013. Bill also received NCACPA outstanding instructor awards in 2009, 2010 and 2011. Bill has authored over 30 publications in tax accounting and financial planning journals, including the Journal of Financial Service Professionals, Strategic Finance, National Tax Journal, Journal of Business Finance and Accounting, Tax Notes, Tax Advisor, Journal of the American Society of CLU and ChFC. Mr. Harden is currently a member of the American Accounting Association, the American Taxation Association, the National Tax Association, the AICPA, and the North Carolina Association of CPAs. He is a past board member of the Piedmont Chapter of the NCACPA.


$179.00 - Member

$219.00 - Nonmember

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