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Friday, November 26, 2021 Live Webcast

Internal Customers: Winning from the Inside Out (X2-21036)

12:30 PM - 1:30 PM EST
webcast

Vendor Platform

1.0 CPE Credits in MT

OVERVIEW

DESIGNED FOR

CPAs who are looking to employee care

BENEFITS

After attending this presentation you will be able to...

  • Describe how a focus on employees first can drive sales results
  • List the steps you can take to change the focus to employees first and customers second
  • Identify language that changes an employee’s perception of who is important to the organization and why
  • Create a journey map
  • Identify how to use your mission, vision and strategy with internal customers to influence outcomes
  • Identify stakeholders using journey maps and list engagement techniques
  • Describe examples of touchpoints and list techniques to maximize them
  • List consulting skills necessary to provide excellent internal customer service
  • List techniques to build trust with internal customers virtually

HIGHLIGHTS

The major topics that will be covered in this class include: 

  • Steps to move to/improve the internal focus to employees first, customers second and its value proposition in driving better external customer service 
  • The psychology and importance of language in communicating employee value 
  • Create a journey map of your internal customers to identify all your team's touchpoints within your organization, their motivation and pain points, and their current and desired journey 
  • The role of your team's mission, vision and strategy when working with internal customers 
  • The role of stakeholders and how to use journey maps to identify and manage them 
  • How to maximize the team's touchpoints with your internal customers 
  • What consulting skills your team needs to provide excellent internal customer service 
  • How to pivot to building trust with your internal customers digitally

COURSE LEVEL

Basic

PREREQUISITES

None

ADVANCE PREPARATION

None

INSTRUCTOR

Tammy Daugherty

Tammy Daugherty

PRICING

$39.00 - Member

$59.00 - Nonmember

Pre-Registration Closed

Online pre-registration for this event is now closed.

ADDITIONAL OPTIONS

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COURSE DEVELOPER

CPA Crossings