Management Fundamentals (X1-MAFU-2021-01-WEBNR-189-01)

Susan draws upon 20 years of professional experience in program design and delivery. She works with MEA’s 500 plus member companies to enhance their systems and improve their business results. Her experience includes training and consulting for CIGNA International, Canon Financial and Temple Health Systems. Her expertise is in partnering with leaders of organizations to develop in-house talent and to strategically affect corporate culture. Individuals and organizations have benefited from her high impact approach to training, instructional design and interactive facilitation skills. She has designed and implemented various programs in leadership, emotional intelligence, customer service, interpersonal skills and conflict management, just to name a few.

She received her Bachelor of Science in Communication from the University of Delaware and her Masters Degree in Management from LaSalle University. She has taught at the university level and has spoken at various SHRM, ATD and Chamber organizations. She prides herself on keeping her participants engaged and motivated to learn. She recently just earned the Senior Professional in Human Resources (SPHR) accreditation and enjoys teaching in the Human Resource Area as well. She is currently enrolled to obtain her Certified Professional in Learning and Performance (CPLP).