New Jersey Tax Update (E1801199)

Rachel McGovern started working for the Division in 2013. She started in the Customer Service Call Center providing taxpayers and representatives expert assistance and customer service.

Rachel joined Taxation University in September 2016 as an instructor. She teaches classes for Division employees and provides instruction and information at public events throughout the state of New Jersey. When she is not in the classroom, Rachel takes the lead on various research and development projects for Taxation University. In addition to her tax knowledge and customer service, her love for Excel is evident and an asset to the team.

In her spare time, Rachel enjoys CrossFit and playing with her dog Rooney.

Christina started with the Division in 2007 in the Customer Service Call Center. During her 8 years in the Division’s Customer Service center she gained a vast knowledge of all taxes and programs administered by the Division. She assisted not only the taxpayers of New Jersey during her time in the Customer Service center but also the practitioners and business community through the Pratitioner Hotline. Christina joined Taxation University in 2015 where she became a strong part of our employee training program and continued to assist the practitioners and business communities by providing valuable tax information through seminars and education. In April of 2020 Christina moved to the Office of Legislative Analysis to assist in navigating the legislation that impacts the Division. As of the spring of 2023 Christina is the newest addition to the Office of the Taxpayer Advocate. Christina has served on various projects over the course of her career including the planning and implementation of the Division first ever New Hire Boot Camp training program in 2017, the Intergrated Tax System training plan implementation, and most recently the ANCHOR Program advertising and outreach campaign. Christina’s tax knowledge, customer service experience, and project management skill set is a strong assest to the Division of Taxation. Christina is a loving mother of three and an avid baker.