Conflict is as natural as breathing air. For many, the thought of dealing with conflict is difficult and horrifying, and yet unresolved conflict can damage relationships, cause pain and suffering as well as hinder workplace productivity.
DESIGNED FOR
All those who wish to learn more about how to deal with conflict
BENEFITS
After attending this presentation you will be able to...
- Recall conflict concepts and tools to help move conflict to productive outcomes
- Identify human tendencies that hamper conflict management and offer ways to minimize them
HIGHLIGHTS
The major topics covered in this class include:
- Professionalism, Conflict and Ethics
- Sources and approaches to conflict
- Managing Conflict from the Inside: Awareness of human tendencies, human emotions, and gossip
- Guidelines for managing conflict collaboratively
COURSE LEVEL
Basic
PREREQUISITES
None
ADVANCE PREPARATION
None
 | Robert Glantz Public Information Officer Internal Revenue Service |
Robert Glantz began his Internal Revenue Service career in 1991 as a tax fraud investigative aide with the Criminal Investigation Division. He was promoted to the Special Agent position in 1993. Criminal Investigation serves the American public by investigating potential criminal violations of the Internal Revenue Code and related financial crimes in a manner that fosters confidence in the tax system and compliance with the law.
Special Agent Glantz is currently the public information officer for IRS Criminal Investigation's, Newark Field Office, disseminating noteworthy information to the public. Special Agent Glantz frequently speaks about IRS-Criminal Investigations to professional organizations, as well as college and high school students.
Prior to becoming the Public Information Officer, Special Agent Glantz spent 10 years specializing in public corruption investigations pertaining to tax matters and related financial crimes. He has also participated in a myriad of other tax fraud investigations, including those of unscrupulous tax return preparers, individuals who embezzled funds from their employers, as well as business owners skimming cash from their businesses.
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Pre-Registration Closed
Online pre-registration for this event is now closed.